Terms of Service

About these terms

These terms are an agreement between you and Geldtrades, Kampala, Uganda. They govern your use of the Geldtrades website and app and the copy-trading service. By creating an account or using Geldtrades you agree to them, to our Privacy Policy and to our Risk Disclosure. If you do not agree, please do not use Geldtrades.

Eligibility and verification

To use Geldtrades you must:

• be at least 18 years old;
• be a resident of Uganda (Geldtrades is not offered elsewhere);
• give us true, complete and current information, and tell us if it changes;
• complete identity (KYC) verification before your first withdrawal, and any further checks we reasonably ask for;
• open only one account for yourself, and not act for anyone else without our written agreement.

We may refuse or close an account where we cannot verify you or where the law or our risk checks require it.

Account security and two-factor authentication

You are responsible for your password, your authenticator and everything done through your account. Use a password you use nowhere else and keep your devices secure. Two-factor authentication using an authenticator app is required before you can withdraw.

Tell us straight away at support@geldtrades.com if you think someone else has access. We will never ask for your password, Mobile Money PIN or two-factor codes, and we cannot reset two-factor authentication over the phone or in chat. We may block actions we think are unsafe.

Your wallet, deposits and withdrawals

Your wallet balance is held in US dollars and is whatever our ledger records. Every balance change is recorded in the ledger. Deposits and withdrawals in Ugandan shillings or USDT are converted at the rate shown before you confirm. Mobile money transaction fees on deposits are paid by Geldtrades; fees for other methods are shown before you confirm.

Deposits are credited once the payment provider confirms them. Card deposits are subject to a hold period (14 days by default, shown in your wallet) before they can be withdrawn. Deposits and withdrawals are independent: you may withdraw to a payout destination in your name whichever method you used to deposit.

Withdrawals are paid on a schedule set by Geldtrades, currently every 14 days. Requests made before the cutoff are paid on that cycle’s payout date; the next cutoff and payout times are shown in the app and on the Withdrawals page. A withdrawal needs a verified identity, two-factor authentication and a payout destination in your name. Changing your payout destination starts a 48-hour hold. A single request cannot exceed the daily approval limit shown in the app. We may delay or refuse a withdrawal to carry out security, fraud or legal checks.

Copying a strategy

Each strategy is a pool of money traded by its lead trader on Binance, Exness or FXPesa. When you copy a strategy you buy units in the pool at the next hourly valuation. The value of a unit (NAV per unit) is the pool’s value divided by the units in issue, worked out every hour. Your units rise and fall with the pool, so you share in its profits and losses in proportion to your units.

You can remove funds at any time. Removals are settled at the next hourly valuation, not at the price you see when you ask. Buying and selling units at a valuation means nobody can trade on a price that is already known.

Fees are charged only on profit above your high-water mark, which is your previous highest value, so you do not pay twice for recovering a loss. A lead trader fee and a platform fee are charged at the end of each fee period of the fee cycle you chose. Rates are set by Geldtrades, shown before you copy, and a change applies from the next fee period, never backdated. A fee cycle change takes effect at the end of the current fee period.

A stop-copy limit is not a guaranteed stop-loss. When your limit is reached your units are sold at the next hourly valuation. The price can move before then, so your loss can be larger (or smaller) than the limit. If a market is closed or a valuation is not possible, a sale may be delayed.

Risk and no investment advice

Copy trading carries a high risk of loss. You can lose some or all of the money you allocate. Past performance does not guarantee future results. Strategies may use leverage, which makes gains and losses larger. Prices, returns and example figures shown on the site may be demo data and are not a forecast.

Geldtrades does not give investment, legal or tax advice. Showing a strategy, ranking or statistic is not a recommendation to copy it. You decide what to allocate; only allocate money you can afford to lose. Read the Risk Disclosure.

Lead traders

If you apply to lead a strategy, you also agree that:

• we may accept, limit, pause or remove you or your strategy at any time, including for risk or conduct reasons;
• you trade the pool’s account only through the means we provide and within the limits, instruments and rules we set;
• you will not trade on information not available to the public, manipulate prices or valuations, or favour yourself over copiers;
• your own deposits and withdrawals in your strategy are monitored, and we may restrict timing that could harm copiers;
• your performance fee is earned as described in the app, only on profit above the high-water mark, and is not guaranteed.

Prohibited conduct

You must not:

• use Geldtrades for money laundering, fraud, terrorist financing or any unlawful purpose;
• give false identity details, or use another person’s account, documents or payment methods;
• try to gain access to accounts, systems or data you are not entitled to, or probe, overload or disrupt the service;
• use bots or scraping that burden the service, or reverse engineer it, except where the law allows;
• manipulate valuations, exploit errors or abuse promotions;
• use Geldtrades from outside Uganda in a way that avoids our eligibility rules.

Suspension and termination

You can close your account at any time by withdrawing your funds and writing to support@geldtrades.com. Money is paid out on the normal schedule.

We may suspend, restrict or close your account, and delay payouts, if we reasonably believe you broke these terms, if the law or a regulator requires it, if we cannot complete verification, or to protect other users or the service. Where the law allows we will tell you why and, once checks are complete, return your funds to a verified payout destination in your name, less amounts you owe us. Sections that by their nature continue (fees owed, liability, governing law) survive termination.

Third-party services

Geldtrades relies on others, including payment processors (MarzPay), trading venues (Binance, Exness, FXPesa), identity verification, hosting and email providers. Their services have their own terms and can fail, be delayed or change. We are not responsible for their acts or outages beyond what the law makes us responsible for, and a loss caused by a venue or provider outage, market closure or rejected order is a risk of copy trading.

Limits on our liability and indemnity

Nothing in these terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence, or removes rights you have under Ugandan consumer or data protection law.

Subject to that, we are not liable for trading losses, which are a risk you accept, or for losses caused by events outside our reasonable control, market conditions, or the acts of lead traders, venues and providers. We are not liable for indirect or consequential loss or loss of profit. Our total liability to you for any claim relating to the service is limited to the amount you paid us in fees in the 12 months before the claim arose, except where the law does not allow such a limit. We provide the service with reasonable care but do not promise it will be uninterrupted or error-free.

To the extent the law allows, you will compensate us for losses, claims and reasonable costs we suffer because you broke these terms or the law, or gave us false information.

Intellectual property

The Geldtrades name, logo, website, software and content belong to us or our licensors. We give you a personal, non-transferable, revocable right to use the service in line with these terms. You may not copy, sell or build on our content except as the law allows. You keep ownership of the content you give us, and you allow us to use it to run the service.

Changes to these terms

We may change these terms, for example to reflect new features, fees or legal requirements. The version and date are at the top and every version is listed below. We will give you reasonable notice of material changes by email or in the app, and a change that affects fees applies from the next fee period. If you do not agree, you can withdraw your funds and close your account before the change takes effect. Using Geldtrades afterwards means you accept the new terms.

Governing law and disputes

These terms are governed by the laws of Uganda. Please contact us first at support@geldtrades.com so we can try to resolve a complaint. Disputes that are not resolved are for the courts of Uganda, without limiting any right you have by law to go to a court or regulator.

Contact

Support and legal notices: support@geldtrades.com. General enquiries: contact@geldtrades.com. Geldtrades, Kampala, Uganda.